When things go wrong online: responding with calm and connection
What should you do when something goes wrong online for your child, and how can you respond in a way that actually helps?
In this episode of the Digital Guardian podcast, we explore how parents and caregivers can support young people through difficult online experiences like cyberbullying, image-based harm, and peer conflict.
Learn why your first reaction matters, how to stay calm under pressure, and how to create a safe space for your child to open up.
This conversation focuses on practical, trauma-informed strategies that build trust, strengthen communication, and support your child’s digital wellbeing, without escalating the situation.
Featuring: Lucy Thomas (Project Rockit), Linda Bowden (Te Aho), and Karla Sanders (Netsafe)